Frequently Asked Questions
Yes! We are an educational supply company that has everything you need to meet your instructional needs. Our Certified Educational Specialist will provide you with product support backed by 10 years of teaching experience. We are one stop shopping for educators, schools and learning facilities!206
We can provide discounts for orders over $300. Contact our customer service department for details!207
Yes, if you are purchasing for an educational institution. Send your PO to our address at the bottom of the page. Be sure to include the shipping charges listed on the shopping cart page and the item numbers for the items you want to order. If you include your email address on the PO we will send you a confirmation email about the order and another when the order ships. If you would prefer to fax your PO, fax it to (248) 769-6087. Please call customer service at Toll Free (866) 341 6790, or email us at sales@wcteam.com, if you need assistance. We can not accept purchase orders from private consumers.208
No, unless you are purchasing in Michigan and then Michigan's 6% sales tax will be added at checkout. If you are tax exempt, please supply your tax exemption information on your PO. Or, if you place your order on our site, please add tax expempt information when you add your billing and shipping information.209
Please email us at sales@wcteam.com and your question, comment, or concern will be handled within 1 business day (usually right away). Or you can call us directly at Toll Free (866) 341 6790. This number is staffed from 9am to 5pm, Monday thru Friday, EST.210
WC Enterprises, LLC sells only high quality items. We are constantly looking for the best products available. We only sell those that meet our high expectations. If you ever have a concern please contact us. We care about quality!211
Once your order has shipped, it usually takes 2-6 business days for delivery. During the holiday season, and volume fluctuations, the expected time of delivery can be longer. We do our best to ship your order quickly, so you will receive it as soon as possible. Some items may have a longer ship out times during busy seasons such as July and August. Please call if you have a question regarding shipping.212
We do our best to ship your order quickly, so you will receive it as soon as possible. We are committed to processing and shipping orders in the estimated time frame. We believe you will be very satisfied with our prompt handling of your order.213
Generally yes! We have an automated system for calculating Common Carrier freight shipping charges. We'll honor the quoted charge in almost all cases. If for some reason there is a huge mistake and the shipping is off by a large amount, we'll contact you to work out a solution (this has yet to happen.) This applies in both directions. If we feel we're over charging, we'll contact you and let you know that we're reducing the charge!214
Orders under 70 pounds will generally be delivered via UPS or Federal Express Ground Service. The tracking number will be sent to you via email. Orders over 70 lbs are generally delivered by freight. Tracking numbers and shipping information will be sent via email.215
Questions regarding shipping are best answered directly to the consumer from UPS, FED-EX or the freight service used to deliver your order. They can provide you with a better delivery estimate, so that you can decide whether you will be able to receive your order on time.216
Large orders, usually over 70 pounds, will ship via common carrier freight. Our FAQ's include the simple instructions you need to receive your package. Follow these guidelines for a "hassle free" delivery.217
We will provide the contact information so that you can contact your freight carrier to receive your shipment. We will also provide a tracking number so you can track your order. Shipping policies and procedures vary by freight company. Once your shipment is in transit, inquiries are best answered by the carrier. If you have concerns regarding your shipment, or carrier, please contact us within 24 hours of receipt of your shipment. We are ready to assist you!218
If you have concerns that your purchase has been damaged in transit, do not accept your delivery from the freight carrier. Refuse shipment on the forms provided by the freight carrier and contact customer service at Toll Free (866) 341 6790 or sales@wcteam.com within 24 hours. We are ready to help you with refusals and replacements!219
We will replace defective merchandise, or provide replacement parts, "hassle free." Arrangements and approvals, for returns and replacement parts, must be made within 2 business days of receipt. Contact us and we will replace any orders, or parts, with manufacturer's defects. Please do not assemble damaged merchandise. Remember to include the original packaging and parts with your return!220
We take protection of your information very seriously. Our web site uses the Secure Socket Layer, SSL, protocol to encrypt all of your ordering information before it is sent over the Internet. Our third party verification is done by a world leader in the security industry, Comodo Digital Certificates. In addition, sensitive information such as credit card numbers are encrypted on our server using the industry standard 128 bit encryption. Additionally, sensitive information is completely removed at regular intervals once the transaction has been completed. You can be certain that all possible precautions are taken to secure your information when ordering with us.222
If you have concerns that your purchase has been damaged in transit, do not accept your delivery from the freight carrier. Refuse shipment on the forms provided by the freight carrier and contact customer service at Toll Free (866) 341 6790 or sales@wcteam.com within 24 hours. We are ready to help you with refusals and replacements!223
We will replace defective merchandise, or provide replacement parts, "hassle free." Arrangements and approvals, for returns and replacement parts, must be made within 2 business days of receipt. Contact us and we will replace any orders, or parts, with manufacturer's defects. Please do not assemble damaged merchandise. Remember to include the original packaging and parts with your return!224
You can return any order with no questions asked. You will receive a refund for the cost of the item you are returning minus any shipping costs (shipping costs cannot be refunded by WC Enterprises; all shipping charges are the customers responsibility) and a 15% restocking fee may apply. The restocking fee may be waived with additional orders. Full refunds will be made for damaged merchandise. Refunds may only be issued to the Credit Card used for the original purchase. Customers ordering with a Purchase Order are responsible to pay any/all shipping charges incurred by WC Enterprises via shipping companies on any return other than damaged merchandise. Arrangements, and approvals, for returns must be made within 2 business days of receipt. Do not assemble your purchase or open parts or packaging. You will need to include all original packaging and parts with your return. Call us at Toll Free (866) 341 6790, or email us to make arrangements for returns and to receive a Return Authorization Number. Items returned without receiving a Return Authorization Number will be refused and shipped back to the customer at their expense.225
WC Enterprises, LLC reserves the right to modify any or all of our policies at any time without notice. Additionally, statements made on this web site regarding pricing, shipping, handling and other charges are estimates and as such are subject to human review before orders are processed. If we find an error has been made, we will contact you to find an equitable compromise. If you find an error on our web site, please notify us.226
Customer References
...Thank you for your call and all you have done. How refreshing to do business with people who care.
Thanks so very much, it is such an adorable kitchen set...
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